Maximize System Performance

Control Service Plans offer proactive, onsite, and remote diagnostics, configuration changes, training, and software/firmware updates, typical of maintaining lighting control systems and inverters. Service Plans help facility managers and owners maintain their investment for optimal performance and maximum value.

Our service agreements are designed to continually meet the dynamic and changing needs of your business and facilities. By investing in a service agreement, you can take complete advantage of the features and functionality your Lighting Control system offers, getting the full value it was designed to deliver.

View Brochure – NEEDS URL
Contractor gear such as helmets and cables are shown atop schematic diagrams
Two customer service employees pose happily for a selfie

Dedicated Service

Direct access to our Professional Service team, including emergency service and expedited warranty

Proactive Maintenance & Troubleshooting

Remote or on-site diagnostics available.

Budgeted Service

Plans tailored to your needs with planned and unplanned visits.

Optimized Energy Savings

Managed updates and configuration adjustments to enhance your building’s lifecycle.

Start the Conversation!

Contact Us

What's Included?

Support Item Warranty Service Contract
Technical Phone Support
Remote Programming
Onsite Support & Programming*
Warranty Material Replacement
Labor Covered for Warranty Replacement
System Audit*
Customer Site or Remote Training*
Emergency Response*
Travel Included in Pricing*

*Number of days available for onsite support varies by plan

Frequently Asked Questions

Is the factory warranty still valid if a service contract is not purchased?

Yes. The factory warranty, per the standard terms and conditions of sale, is valid regardless whether or not you have a service contract.

What is the difference between Technical Phone Support and Remote Programming?

Technical Phone Support walks you through the troubleshooting process, while Remote Programming can actually make changes to your system configuration and programming.

Does buying an extended warranty offer the benefits of a service contract?

No. An extended warranty simply extends the length of time covered by the standard warranty. The warranty terms remain consistent with the standard terms and conditions of sale unless explicitly stated otherwise by Laface & McGovern.

Can a service contract be tailored to suit our site?

Yes. A service contract can be customized to meet the unique needs of your installation.

Can phone support be provided after hours?

Yes. You can have after-hours phone support included in your service contract.

Can we extend the duration of a service contract?

Yes. Our standard contracts are from 1 to 5 years, but the specific duration of your contract can be negotiated.